单元自测7（形考占比10%）
试卷总分:100 得分:100
一、选择填空，从每题选项中选出一个能填入空白处的最佳选项（每题10分）。
1.— How is everything going?
— ________________, we've been quite busy this month and there's been quite a lot of progress since the last inspection.
A.You can just look
B.As you can see
C.Please just look around
2.—What's the latest situation with all these customer complaints we've been receiving?
—___________the quality of the material has not always been up to standard.
A.I believe
B.I'm afraid
C.I think
3.Apple almost lost its dominance in the smartphone market ________ it became clear that it was difficult to make a call using the much expected iPhone 4.
A.when
B.that
C.where
4.Not only ________ many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles.
A.was
B.are
C.were
5.The products of this company are always _________ to standard, they have very strict quality control process.
A.close
B.down
C.up
6.二、完型填空（每空10分）。
操作提示：通过题目中的下拉选项框选择恰当的词语补全填空。
Total Quality Management (TQM)
Total Quality Management (TQM) is a 1 and structured approach to organizational management that seeks to improve the quality of products and services 2 ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization 3 may be in adherence to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization imaginable, 4 schools, highway maintenance, hotel management, and churches. As a current focus of e-business, TQM is based on quality management 5 the customer's point of view.
(1).__1__
A.comprehend
B.comprehensive
C.comprehension
(2).__2__
A.with
B.through
C.in
(3).__3__
A.or
B.and
C.as
(4).__4__
A.among
B.besides
C.including
(5).__5__
A.from
B.to
C.at
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