单元自测1（10分）
试卷总分:100 得分:100
一、选择填空题（每题10分，共5题）
1.— I think things have been a bit difficult for us the last couple of months.
—__________. We've been working hard, but still getting behind.
A.You're right
B.I'm afraid
C.?I don’t think so
2.— Is it possible for you to work out the plan tonight?
—__________
A.I'll do that.
B.I think so.
C.I'd love to.
3.______ his anger the employees called him Mr. Thunder, but they loved him.
A.Due to
B.In spite of
C.Because
4.Even the best continually seek ways to ______ their skills.
A.sharp
B.sharpener
C.sharpen
5.Supervisors should ______ their employees in two-way communication so that understanding takes place.
A.enable
B.engage
C.encourage
6.二、阅读理解：根据文章内容，判断正误（共50分）。
Who Killed Nokia?
Nokia executives attempted to explain its fall from the top of the smartphone pyramid with three factors: 1) that Nokia was technically inferior to Apple, 2) that the company was complacent and 3) that its leaders didn't see the disruptive iPhone coming.
It has also been argued that it was none of the above. Nokia lost the smartphone battle because of divergent shared fears among the company's middle and top managers which led to company-wide inertia that left it powerless to respond to Apple's game.
Based on the findings of an in-depth investigation and 76 interviews with top and middle managers, engineers and external experts, the researchers discovered a culture of fear due to temperamental leaders and that frightened middle managers were scared of telling the truth.
The fear that froze the company came from two places. First, the company's top managers had a terrifying reputation. Some members of Nokia's board and top management were described as “extremely temperamental” and they regularly shouted at people “at the top of their lungs”. It was very difficult to tell them things they didn't want to hear. Secondly, top managers were afraid of the external environment and not meeting their quarterly targets, which also impacted how they treated middle managers.
Top managers thus made middle managers afraid of disappointing them. Middle managers were told that they were not ambitious enough to meet top managers' goals.
Fearing the reactions of top managers, middle managers remained silent or provided optimistic, filtered information. Thus, middle managers directly lied to top management.
Worse, a culture of status inside Nokia made everyone want to hold onto vested power for fear of resources being allocated elsewhere if they delivered bad news or showed that they were not bold or ambitious enough to undertake challenging assignments.
Beyond verbal pressure, top managers also applied pressure for faster performance in personnel selection. This led middle managers to over promise and under deliver. One middle manager told us that “you can get resources by promising something earlier, or promising a lot. It's sales work.”
While modest fear might be healthy for motivation, abusing it can be like overusing a drug, which risks generating harmful side effects. To reduce this risk, leaders should coordinate with the varied emotions of the staff. Nokia's top managers should have encouraged safe dialogue, internal coordination and feedback to understand the true emotion in the organization.
操作提示：正确选T，错误选F。
1. Nokia lost the smartphone battle because its technology is not as good as that of Apple. (1)
2. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them. (2)
3. Nokia's top managers were too moody to hear anything good but harsh. (3)
4. Middle managers in Nokia delivered results more than they promised earlier. (4)
5. Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth. (5)
(1).cloze Subject
A.T
B.F
(2).cloze Subject
A.T
B.F
(3).cloze Subject
A.T
B.F
(4).cloze Subject
A.T
B.F
(5).cloze Subject
A.T
B.F
单元自测2（10分）
试卷总分:100 得分:100
一、选择填空题（每题10分，共5题）
1.— If you can't say what you've come to say at the meeting, what's the point?
—____________________,but I think you might need to change your approach somewhat.
A.I am not sure
B.I can see that
C.I know that
2.—____________________identify the problems that have been occurring?
—Well, as you know, the problems we had with Gary caused a lot of friction among the team.
A.What would you
B.Will you
C.Are you able to
3.Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.?
A.that
B.those
C./
4.If demand is rising but the firm __________ from? communication failure, then stocks will fall and there will be understaffing.
A.has been suffering
B.is going to suffer
C.is suffering
5.What you need to do is to keep things short and sweet, just the ______.
A.questions
B.topics
C.highlights
6.二、完型填空（共50分）
操作提示：通过下拉选项框选择正确的词汇。
What We Have Here: A Failure to Communicate
It is the? 1 ?thing. There are more ways than ever to communicate with people, yet it sometimes seems like it is more difficult to connect — and stay? 2 — with anyone.
Should you? 3 off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone?
And once you reach someone, you wonder: Is he paying attention? How do you know? Even with the techno-ease of? 4 communication devices, conversations can still be troublesome. Questions are asked and answered? 5 of order. Instructions and directions go half-read. Meetings are botched. Feelings are hurt.
(1).__1__
A.weirder
B.weirdest
C.weird
(2).__2__
A.connecting
B.connected
C.to connect
(3).__3__
A.shoot
B.mail
C.give
(4).__4__
A.uncountable
B.countable
C.countless
(5).__5__
A.out
B.away
C.within
单元自测3（10分）
试卷总分:100 得分:100
一、选择填空题（每题10分,共5题）
1.— I am sorry for what I have said to you.
—_____________
A.No problem.
B.I'm sure about that.
C.Don't think any more about it.
2.— What are your teammates like?
—_____________
A.They are all warmhearted and helpful.
B.They all like sports and games.
C.They are all good friends.
3.If I take the time to talk with my manager at the beginning of a project, we ______ off to a great start on the same page.
A.can get
B.have got
C.get
4.I have been very lucky to have had ______ managers during my career so far.
A.terrific
B.terrible
C.?terrifying
5.Regular and concrete feedback is important ______ who is not performing up to her potential.
A.when to deal with a worker
B.when dealing with a worker
C.when dealt with a worker
6.二、阅读理解：根据文章内容，完成选择题（共50分）。
A Teamwork Game
A team of about 35 employees had come together for a team building event. They were a young, bright and enthusiastic team. However, one of their chief problems was the fact that they wouldn't share information or solutions with each other, and the team leader thought they were too focused on themselves and not on the team. As a result, she brought them all into the cafeteria. All of the tables and chairs had been stored away, and fun decorations and hundreds of different colored balloons had been placed around the room.
In the center of the room was a big box of balloons that hadn't been blown up yet. The team leader instructed everybody to pick a balloon, blow it up, and write their name on it, but they had to be careful not to burst the balloon.
Although they were given a second chance if their first balloon popped, they were out of the game the second time round. In the end, about 30 team members wrote their names without their balloons popping. They were then asked to leave the room and, after five minutes, the team leader brought them back in and asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room. After 15 minutes of searching, no one had found their balloon, and the team were told that they were then going to move on to the third round of the activity.
In this round, each team member was instructed to find any balloon with a name on it and then give that balloon to the person whose name was on it. Within two minutes, everybody had their own balloon. The team leader summarized the activity thus: “We are much more efficient when we are willing to share with each other and much better at problem solving when we are working together, not individually.”
Sometimes, members of teams create obstacles by focusing solely on their own pursuits and goals. Every member of the team should ask themselves on a regular basis what they are doing and what they can do for the team.
操作提示：通过题目后的下拉选项框选择正确答案。
1. This team building event was aimed at 1 .
A. helping these young, bright and enthusiastic employees become more concentrated on their work
B. making the team members know how to share information or solutions and cooperate with each other
C. building up team morale
2. This event was held in 2 .
A. a self-service restaurant
B. a coffee shop
C. a classroom
3. About how many team members were out of the second round of the activity? 3
A. 30.
B. 35.
C. 5.
4. Which statement below is correct? 4
A. In the second round, every one of the team had found their balloons after 15 minutes.
B. In the third round, the team members were asked them to find the balloon with their name on it amongst the hundreds of other balloons in the room.
C. In the third round, everybody had their own balloon with help from others within 2 minutes.
5. What was the event going to teach these employees? 5
A. Sharing and cooperating with other team members is more efficient when they are working together.
B. Focusing solely on employees' own pursuits is not allowed in workplace.
C. Failure of teamwork is caused by individual.
(1).cloze Subject
A.A
B.B
C.C
(2).cloze Subject
A.A
B.B
C.C
(3).cloze Subject
A.A
B.B
C.C
(4).cloze Subject
A.A
B.B
C.C
(5).cloze Subject
A.A
B.B
C.C
单元自测4（10分）
试卷总分:100 得分:100
一、选择填空题（每题10分，共5题）
1.— Wow! This is a fantastic project! I've never known you're so creative.
—? __________
A.Don't mention it.
B.Great, I dare to say I am a talent.
C.Thanks for your compliments.
2.— Do you mind if I use vouchers to spend in a restaurant?
— __________
A.Yes, please.
B.Not at all. Go ahead.
C.No, thank you.
3.Learning new things has always been a great ______ for me.
A.motivator
B.motivate
C.motivation
4.All the team members tried their best. We lost the game, _________.
A.however
B.therefore
C.since
5.______ the job, employers don't want to hire people who are difficult to get along with.
A.Despite of
B.Regardless
C.Regardless of
6.二、阅读理解：根据文章内容，判断正误（共50分）。
The Right Way to Motivate Employees
It's important for a CEO to be passionate and enthusiastic, but there's a line of professionalism that must always be maintained.
According to a report from the technology website Venture Beat, PayPal CEO David Marcus wrote a critical letter to his employees blaming them for not using PayPal products and encouraging them to leave if they didn't have the passion to use the products they work for.
According to the website, part of the leaked letter reads:
“It's been brought to my attention that when testing paying with mobile at Cafe 17 last week, some of you refused to install the PayPal app, and others didn't even remember their PayPal passwords. That's unacceptable to me, and the rest of my team, everyone at PayPal should use our products where available. That's the only way we can make them better, and better.”
“In closing, if you are one of the folks who refused to install the PayPal app or if you can't remember your PayPal password, do yourself a favor, go and find something that will connect with your heart and mind elsewhere.”
While not obvious at first, the letter reveals a problem of morale and culture at PayPal. As an executive, you certainly want your employees to use and promote your products. However, when faced with a situation where staff isn't embracing what they make, you need to investigate the root of the problem -- not threaten.
When faced with internal problems, good executives start by asking “why”. They reach out to their executive team first and then to the entire staff to find the root of a problem and how to fix it. Sending out a one-sided note about the problem is not leading, it's retreating.
Leadership starts by listening. Good executives need to get out among the staff and ask questions and listen without judgment or reaction. The fact that company employees are not embracing and using its products is a failure of leadership that Marcus needs to address by self-reflection. At the end of the day, if his employees have to be forced to use the app, how can he expect consumers to want to willingly pay to use it? Marcus should have focused on three questions:
? Why are you not using the app?
? What is it that we can do to ensure you use our app?
? What do you need from me?
操作提示：正确选T，错误选F。
A CEO only needs to be passionate and enthusiastic. 1
2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords. 2
3. “A one-sided note” refers to the root of PayPal's problem. 3
4. When faced with internal problems, good executives find the root of a problem in their executive team first. 4
5. Good executives need to give feedback immediately when they are listening to the staff. 5
(1).__1__
A.T
B.F
(2).__2__
A.T
B.F
(3).__3__
A.T
B.F
(4).__4__
A.T
B.F
(5).__5__
A.T
B.F
单元自测5（10分）
试卷总分:100 得分:100
一、选择填空题（每题10分，共5题）
1.— Haven't seen you for ages. What are you busy doing now?
— ____________
A.Yes ,long time no see.
B.Yeah, thanks for coming.
C.I am working part time in a bookstore.
2.— Why didn't you come to my birthday party yesterday?
— ____________
A.Excuse me, my friend sent me a flower.
B.Sorry, but my wife had a car accident.
C.Fine, I never go to birthday parties.
3.A child's character is greatly influenced by his home ________.
A.case
B.environment
C.situation
4.They have come to the conclusion ________ this winter will be even colder than before.
A.that
B.for
C.which
5.Wendy suggests that we ________ tomorrow.
A.shall go
B.should go
C.will go
6.二、阅读理解：根据文章内容，判断正误（共50分）。
Performance Management and Performance Appraisal
Performance management aims to acknowledge employee achievements, support their personal and professional development, and motivate and empower them to perform their work effectively. ?Performance management helps employees to develop their understanding, knowledge and skills so that they can contribute to the achievement of the enterprise's goals and gain personal and job satisfaction. It is a vital part of any quality human resource system.
Every enterprise wants and should expect high performance from each employee.The elements of a competency-based performance management system will, if implemented well, enable high performance which will define enterprise and personal success. Using performance management processes, an enterprise can be better placed to meet competitive challenges. This is done by:
●identifying the critical positions
●determining the most important competencies for those positions
●providing the education, training and feedback required by employees
●holding each person accountable for their results
The key to the performance management process is ‘performance appraisal'. Performance appraisal is simply an evaluation of how well an employee performs his or her job compared to a set of predetermined standards. It is a systematic process of feedback on an employee's work performance, and agreement to future training plans, job goals and job aspirations.
To be effective, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals. Units of competency provide a very effective tool for setting benchmarks or criteria for work performance. The performance criteria within units of competency can be used as measures to assess against in a performance appraisal or review.
?
操作提示：正确选T，错误选F。
Performance management is a very important part of any quality human resource system. 1
2. The aim of performance management is to punish the unqualified employees. 2
3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example. 3
4. Every enterprise can expect high performance from each employee. 4
5. “Performance management” is also called “performance appraisal”. 5
(1).__1__
A.T
B.F
(2).__2__
A.T
B.F
(3).__3__
A.T
B.F
(4).__4__
A.T
B.F
(5).__5__
A.T
B.F
单元自测6（10分）
试卷总分:100 得分:100
一、选择填空题（每题10分，共5题）
1.— Can I have three days off next week, Mr. Smith?
— _____. I can manage without you.
A.I'm afraid not
B.Of course
C.It depends
2.—I'm going to Beijing for a few days.
— _______. I wish I could go with you.
A.It doesn't matter
B.Forget it
C.I really envy you
3.There is no _____ the fact that he is the best student in the class.
A.deny
B.denies
C.denying
4.Redundancy happens when employees need to _____ their workforce. And as a result, someone gets dismissed from work.
A.reform
B.reproduce
C.reduce
5.They depend on each other to survive. In other words, they are ______ for survival.
A.interwoven
B.interdependent
C.international
6.二、阅读理解：根据文章内容，完成选择题（共50分）。
How to Adapt to Change in the Workplace
If there's one word that captures the essence of what is occurring in the world today, it's “change.” Downsizing, reorganizing, and cutting costs, are now the norm for survival. No industry is exempt. Even the most conservative institutions are undergoing significant change just to survive.
Change management has always been an issue of debate amongst scholars: how can employers create suitable conditions for a successful change process? And what can employees do to get through it?
Tips for dealing with change in the workplace.
●Make yourself aware that change happens: it happens in personal life, it happens in your professional life. You cannot live in the past, so denying that change could occur only makes things more complicated for you.
●Stay alert in the workplace: know what is happening around you. When you come across clues that hint change is on the way, acknowledge them!
●Maintain open communication channels: Don't lay back and expect things to pass you by smoothly. You need to get acquainted with the occurring changes. Seek more details from your management and peers to form an accurate understanding of the matter. Be transparent and honest about your fears: dealing with the unknown is often resented and daunting. Make the picture as clear as you can.
●Assess yourself: Change is a time when one's confidence about one's skills and capabilities gets shaky. Recognize your strengths and where you could bring them into play. At the same time, stay aware of your developmental areas and work on improving those.
●Don't be stiff: It will make the change process much harder if you are rigid. Be flexible enough to look at the different angles of the change and see where you could apply your “existing” skills and knowledge, and what news skills you need to acquire.
●Stay optimistic: Keep a positive attitude and don't let yourself drown in uncertainty. Involve yourself in the new process; locate yourself properly in the new scenario. Adjust!
“You can't get to the top of Everest by jumping up the mountain. You get to the mountaintop by taking incremental steps. Step by step, you get to the goal”, says Robin Sharma, one of the world's most-sought-after leadership and personal success experts.
操作提示：通过题目后的下拉选项框选择正确答案。
1. Enterprises carry out downsizing, reorganizing and cutting costs in order to 1 .
A. cut down on the number of workers
B. reshuffle the organization
C. survive
2. “No industry is exempt” means 2 .
A. No industry is an exception
B. No industry is an example
C. Not every industry can be exempted
3. The following questions are often discussed among scholars EXCEPT 3 .
A. How can bosses create favorable conditions for change
B. How can productivity be increased
C. What can workers do to get through change
4. How many suggestions does the author put forward? 4
A. 4
B. 5
C. 6
5. From the passage, we know that Robin Sharma is 5 .
A. an expert on leadership, and personal success
B. a great leader
C. someone who likes to play the game of Hide and Seek
(1).cloze Subject
A.A
B.B
C.C
(2).cloze Subject
A.A
B.B
C.C
(3).cloze Subject
A.A
B.B
C.C
(4).cloze Subject
A.A
B.B
C.C
(5).cloze Subject
A.A
B.B
C.C
单元自测7（10分）
试卷总分:100 得分:100
一、选择填空题（每题10分，共5题）
1.— Terribly sorry to interrupt, but may I use your dictionary?
— Yes,______________.
A.of course
B.?it doesn’t matter
C.no hurry
2.— Sorry for being late. I should have called you earlier.
—__________. I've just arrived
A.That's no trouble
B.You are welcome
C.That's all right
3.?After days of investigation, the police were ____ reality.
A.looking into
B.approaching
C.finding
4.What can we expect ____him?
A.?in
B.from
C.?on
5.?______ the importance of English, we should put more effort into it and try to learn it well.
A.Given
B.Giving
C.Gave
6.二、阅读理解：根据文章内容，判断正误（共50分）。
Create a Positive Workplace Culture
In competitive markets, leaders are under increased pressure to maintain a positive work culture. A positive work culture cultivates greater employee satisfaction; greater employee satisfaction contributes to higher performance; higher performance impacts improved client outcomes; improved client outcomes contribute to service excellence.
Positive work cultures are built over time and need constant attention. Such cultures are dependent on leadership vision and values.
An effective leader sets the tone for the team, encourages a positive workplace culture and is able to bring about cultural change.
Workplace culture is made up of the shared attitudes, beliefs, behaviors, values and expectations that influence the way people work in the workplace. It is “the way we do things around here”.
Some cultural aspects are understood by all and are obvious such as turning up for wok on time, while others may be "unwritten rules" that are not so obvious for example how personal issues are resolved with work colleagues.
Many factors that influence whether a workplace has a positive outlook are within the control of people who work in a workplace. There are also factors out of their control, such as slumps in global prices or a change in demand and supply. The company can, however, control how they respond to these factors.
Those companies that do create positive workplace environments develop a reputation in their community as being ‘good to work for' and have a competitive edge. Not only are these companies more able to attract and retain people, they tend to be more stable as they proactively deal with issues and adapt to change.
Teams work best when they are clear about what is expected of them. They are more able to deal with difficult issues if they feel the values of the organization are supportive of them.
For a workplace culture to be positive, the direction and actions of the business must be consistent with the core values of the people in the workplace. The people must trust each other and be able to openly express and exchange ideas.
Working through these steps will help with developing a positive business culture.
操作提示：正确选T，错误选F。
1. A positive work culture will give workers more satisfaction. 1
2. Positive cultures have a lot to do with leadership vision and values. 2
3. The direction and actions for the business must differ from the core values of the employees in order for a workplace culture to be positive. 3
4. In competitive markets, leaders are under more and more pressure to keep a positive work culture. 4
5. Positive work culture can be built in a short period of time. 5
(1).cloze Subject
A.T
B.F
(2).cloze Subject
A.T
B.F
(3).cloze Subject
A.T
B.F
(4).cloze Subject
A.T
B.F
(5).cloze Subject
A.T
B.F
单元自测8（10分）
试卷总分:100 得分:100
一、选择填空题（每题10分，共5题）
1.— ____________________________
—Actually I prefer working on my own.
A.?Could I use this dictionary?
B.May I open the window to let in some fresh air?
C.Do you prefer teamwork or working individually?
2.—It's about a successful businessman's management experience, isn't it?
— ____________
A.My pleasure!
B.That's right!
C.It's up to you!
3.The key ______ successful implementation is clearly communicating the strategy to the whole company.
A.?to
B.?in
C.of
4.When people are surrounded by ______ communication and encouragement, they can find the courage to try, fail, redo, and try again.
A.complicated
B.constant
C.corporate?
5.We ________ with achievement.?
A.done ?
B.are obsessed
C.catch up
6.二、阅读理解：根据文章内容，完成选择题（共50分）。
How Do You Create a Culture of Innovation?
Have you noticed the courage buried in the word encourage? To create a culture in which innovation flourishes takes courage. Determined innovators are always courageous enough to establish a culture in which innovation is greatly encouraged and rewarded. Here are three ways to do that.
Put innovation at the heart of strategy, and persist it in every message. Think of innovation strategy as a pyramid: big bets at the top, a few projects in development in the middle, and a broad base of continuous improvements, lasting contributions, and early-stage new ideas at the bottom.
Define jobs around innovation. Make it a job prerequisite. Consider 3M’s move to become one of the first companies to tell professionals that they could spend 15 percent of their time on projects of their own choosing. Now many high-tech companies know that they can’t get the best talent without providing this kind of flexibility. And some of those self-selected, self-organized projects might even result in a blockbuster product or line of business. For 3M, it was the Post-it note.
Recognize innovation in every part of the company. To build a culture of creativity and innovation, Gillette developed an innovation fair in which every unit could show off its most promising new concepts. It shows that everyone has a role to play in a culture of innovation.
To go from idea to successful innovation requires a great deal of support and collaboration. When people are surrounded by constant communication and encouragement, they can find the courage to try, fail, redo, and try again.
操作提示：通过题目后的下拉选项框选择正确答案。
1. What is necessary in creating innovation culture? 1
A.communication
B.courage
C.immitation
2. How does 3M create its innovation culture? 2
A. Put innovation at the heart of strategy, and persist it in every message.
B. define jobs around innovation.
C. Recognize innovation in every part of the company.
3. The word prerequisite in “Make it a job prerequisite” means 3 .
A. required as a prior condition
B. going after
C. prior to request
4. How does Gillette create its innovation culture? 4
A. Put innovation at the heart of strategy, and persist it in every message.
B. define jobs around innovation.
C. Recognize innovation in every part of the company.
5. The formation from idea to innovation needs 5 .
A. discussion and revise
B. failure and courage
C. support and cooperation
(1).cloze Subject
A.A
B.B
C.C
(2).cloze Subject
A.A
B.B
C.C
(3).cloze Subject
A.A
B.B
C.C
(4).cloze Subject
A.A
B.B
C.C
(5).cloze Subject
A.A
B.B
C.C
以上就是本文的全部内容，希望对大家的学习有所帮助，也希望大家多多支持。